Question 1

How long does delivery take?

Accepted Answer

Standard delivery lands in 3-5 working days. Express orders placed before 2pm ship the same day and arrive within 1-2 working days.

Question 2

Do you ship internationally?

Accepted Answer

Yes. We ship worldwide through our zone-based rates; duties are calculated at checkout for supported regions.

Question 3

How do I choose my size?

Accepted Answer

Every product page carries a UK/US size guide with garment measurements. If you sit between sizes, take the larger for our heavyweight pieces.

Question 4

Can I return or exchange an item?

Accepted Answer

Unworn pieces can be returned within 14 days of delivery. Start a return from your order page and we will issue a prepaid label.

Question 5

When is my refund processed?

Accepted Answer

Refunds are issued within 5 working days of the return being received and inspected.

Question 6

How do I track my order?

Accepted Answer

Open your order page from the confirmation link, or sign in and visit your account. The delivery timeline updates at every stage.

Question 7

What payment methods do you accept?

Accepted Answer

Cash on delivery is available now, with card payments arriving shortly.

Question 8

How do I care for my garment?

Accepted Answer

Wash cold, inside out, with like colours. Hang dry to protect the heavyweight loopback and printed finishes.

Questions, answered